NHS 111 is the number to call when you have an urgent healthcare need. It directs you to the right local service, first time. It is available across the whole of England making it easier for you to access urgent healthcare services when you need medical help fast. It is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When should you call it?
- You need medical help fast, but it’s not a 999 emergency
- You don’t know who to call for medical help or you don’t have a GP to call
- You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate
- You require health advice or reassurance about what to do next
When you call 111 you will be assessed by fully trained advisers who are supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms and give you the healthcare advice you need or direct you straightaway to the local service that can help you best.
If the NHS 111 team think you need an ambulance, they will send one immediately.
For emergency Dental issues please phone 111
If your condition can not wait for 1½ hours this is likely to be an emergency – Please dial 999 e.g: Choking, Chest Pain, Blacking out, Blood loss.
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Brown Clee Medical Practice Ditton Surgery, Station Road, Ditton Priors, WV16 6SS. Tel: 01746 712672
Bridgnorth Medical Practice Northgate Health Centre, Bridgnorth, WV16 4EN. Tel: 01746 767121
Highley Medical Centre Bridgnorth Road, Highley, WV16 6HG. Tel: 01746 861572
Much Wenlock and Cressage Medical Practice Kingsway Lodge, King Street, Much Wenlock, TF13 6BL. Tel: 01952 726011
999 is only for reporting emergency situations. For anything else, dial 101 for the Safer Neighbourhood Team, and ask for Bridgnorth/Much Wenlock. Or email: bmw.snt@westmercia.pnn.police.uk
There is also an online reporting system on the West Mercia Police website.
Or there is the Neighbourhood Matters reporting system which gives crime alerts for the local area.
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CAS trained advisors can help with benefit advice and filling in forms, work issues, debt and money, housing, family problems, law and courts, discrimination, hate crime and more.
Citizens Advice Shropshire for information about local services.
Shropshire Advice Line – Free Phone: 0808 278 7894 Specialist Debt Team – Tel: 01743 280019.
Face-to-face help in Bridgnorth Library on Mondays 9-5. Appointments are needed – phone the Advice Line – Free Phone: 0808 278 7894 to book, or email: referral@cabshropshire.org.uk
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Shropshire Council Local Mobile service in Bridgnorth Library once a month. Face-to-face help, without appointments. They can answer questions and fill in online applications, in your presence, as long as you come armed with all the necessary info. Services include items below, plus bus passes, blue badges and more. If you are not sure what to bring, contact CAS.
Housing Benefits – an online form which is usually the quickest method, but there is a phone number and you can request a paper form.
Discretionary Housing Payments – Council Tax Support, Energy Rebates, Hardship Payments.
Welfare Support Team can make discretionary payments to people struggling to meet essential living costs and can signpost people to other sources of help. Detailed list of examples like food, energy and water, sanitary products, warm clothing, essential travel. Tel: 03456 789078
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Keep Shropshire Warm – Marches Energy Agency
Aims to support vulnerable to remain warm and well in their homes and to give householders free impartial advice and assistance in making their homes more energy efficient.
Free Phone: 0800 112 3743 or email: advice@mea.org.uk – Can provide support remotely, home visits or drop-in sessions.
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Tel: 01743 360641 or email: enquiries@community-resource.org.uk
Winter Grant Fund provides small contributions to heating bills, arrears, central heating repairs, purchase of appliances, carpets, draught resistant curtains etc. Oil buying club – energy saving advice.
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For pensioners over 66. Means-tested help – pension credit, housing benefit, council tax support, smaller and local means-tested schemes. Non means-tested – attendance allowance, DLA/PIP renewals, council tax discounts and exemptions.
They offer a 30 minute benefit check over the phone. Booking is via reception team Tel: 01743 233123 or email: benefits@ageukstw.org.uk
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Shropshire Food Poverty Alliance
How to access a food bank; community food projects; Healthy Start Scheme [for pregnant mothers and those with small children].
Look at their website for what they do – not just food.
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The Bridgnorth Food Bank is open every Monday (including Bank Holidays) from 10:30-12:30 at the Baptist Church, 7 West Castle Street, Bridgnorth, WV16 4AB, but it is not a drop-in facility. You need initial advice and an Agency Referral Form from one of the agencies listed on their website.
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Bridgnorth Library, Visitor Information Point, Warm Hub
Listley Street, Bridgnorth, WV16 4AW
Information, Activities, other services, including help with IT issues.
Tel: 01746 763358 – email: bridgnorth.library@shropshire.gov.uk
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Samaritans – 24 hr Free Phone: 116 123
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Domestic abuse: Free Phone: 0808 2000 247
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Shropshire Carer Support: Tel: 01743 341995 Monday – Friday 9am – 5pm
Email: Shropshire.Carers@shropshire.gov.uk
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Shropshire Bereavement Service: Tel: 0345 678 9028
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Free Phone: 0808 808 1677 Monday – Friday: 9.30am-3pm
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Western Power Distribution (National Grid)
Emergencies (24hr Free Phone): 0800 783 4444
Flooding –
You can check for flood warnings using this Government Website
Advice on what to do after flooding is on this Government Website