NHS 111
NHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time. It is available across the whole of England making it easier for you to access urgent healthcare services when you need medical help fast.

It is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones

When should you call it?

  • You need medical help fast, but it’s not a 999 emergency
  • You don’t know who to call for medical help or you don’t have a GP to call
  • You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate
  • You require health advice or reassurance about what to do next

When you call 111 you will be assessed by fully trained advisers who are supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms and give you the healthcare advice you need or direct you straightaway to the local service that can help you best.

If the NHS 111 team think you need an ambulance, they will send one immediately.


Shropshire Doctors Co-operative Ltd (Shropdoc) provides urgent medical services for patients when their own surgery is closed and whose needs cannot safely wait until the surgery is next open, i.e. evenings, weekends and bank holidays.

If you need urgent medical attention that will not wait until your own surgery is next open, call 08444 06 88 88.

For emergency Dental issues please phone 111

If your condition can not wait for 1½ hours this is likely to be an emergency Please dial 999 Eg: Choking, Chest Pain, Blacking out, Blood loss.

Brown Clee Medical Practice Ditton Surgery, Station Road, Ditton Priors, Shropshire, WV16 6SS. Tel: 01746 712672

Bridgnorth Medical Practice Northgate Health Centre, Northgate, Bridgnorth, Shropshire, WV16 4EN. Tel: 01746 767121

Highley Medical Centre Bridgnorth Road, Highley, Shropshire, WV16 6HG. Tel: 01746 861572

Much Wenlock and Cressage Medical Practice Kingsway Lodge, King Street, Much Wenlock, TF13 6BL. Tel: 01952 726011

West Mercia Police

999 is only for reporting emergency situations. Anything else dial 101 for the Safer Neighbourhood Team, and ask for Bridgnorth/Much Wenlock.

Or email:

There is also an on online reporting system on the West Mercia Police website:

Or there is Neighbourhood Matters reporting system which gives crime alerts for the local area:


Citizens Advice Shropshire

CAS trained advisors can help with benefit advice and filling in the forms, work issues, debt and money, consumer, housing, family problems, law and courts, discrimination, hate crime and more. for information about local services. Free Shropshire Adviceline 0808 278 7894 – specialist debt team 01743 280019.

Face-to-face help in Bridgnorth Library on Mondays 9-5. Appointments are needed, phone Adviceline or 01743 280019 to book. Or email:


Shropshire Council

Mobile servicein Bridgnorth Library once a month, click on:  for dates.

Face-to-face help without appointments. They can answer questions and fill in online applications, in your presence, as long as you come armed with all necessary info.

Services include items * below plus bus passes, blue badges and more. If you are not sure what to bring, contact CAS.


*  – click on link and get form to fillin by selecting options online.

*Revenues & Benefits Service:

*Housing Benefits website: has an online form which is usually the quickest method, but there is a phone number and one can request a paper form.

*Discretionary Housing Payments:

*Council Tax Support and Hardship Payment.

*Council Tax and Energy Rebate – says who is eligible for discounts and has the online application form. If you are struggling to pay tax there is a phone number to ring.

*Discretionary energy rebate scheme.

*Welfare Support Team can make discretionary payments to people struggling to meet essential living costs and can signpost people to other sources of help.

*Detailed list of examples like food, energy & water, sanitary products, warm clothing, essential travel.

*  – How to apply and phone numbers 03456789078 options 1 and 2.


Keep Shropshire Warm – Marches Energy Agency

Aims to support vulnerable to remain warm and well in their homes and to give householders free impartial advice and assistance in making their homes more energy efficient.

Phone 0800 112 3743 or provide support remotely, home visits or drop-in sessions.


Community Resource  – 01743 360641or email:

Winter Grant Fund provides small contributions to heating bills, arrears, central heating repairs, purchase of appliances, carpets, draught resistant curtains etc.

Oil buying club

Energy Saving advice.


 Age UK

For pensioners over 66. Means tested help – pension credit, housing benefit, council tax support, smaller and locally means-tested schemes. Non means tested – attendance allowance, DLA/PIP renewals, council tax discounts and exemptions.

They offer a 30 minute benefit check over the phone. Booking is via reception team 01743233123 or email

Gives a helpful list of what referrers need to look out for.


Shropshire Food Poverty Alliance

How to access a food bank; community food projects; Healthy Start Scheme [for pregnant mothers and those with small children]  – look at the website for what they claim to do. Not just food.


Bridgnorth Food Bank:

The Bridgnorth Food Bank is open every Monday (including Bank Holidays) from 10:30-12:30 at the Baptist Church, West Castle Street, but it is not a drop-in facility. You need initial advice and an Agency Referral Form from one of the agencies listed on their website.


Bridgnorth Library Warm Hub

Information, Activities, other services, including help with IT issues.


Samaritans:  or 116 123 free phone.

Phoning them is best in all cases when NHS help is not available.


Domestic abuse: 03003031191.


Shropshire Carer Support: 01743 341995.


Shropshire Bereavement Service: 0345 678 9028.